Get in Touch With Us
Got a question about how we review online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains how to reach us and what kind of help we can and can't offer once you do.
How to Reach Our Team
Email is the best way to contact us. Send your message and let us know briefly what it's about — a correction, a general question, feedback on a review, or something else — so we can route it to the right person and reply faster. We read every message that comes in and aim to respond within a couple of business days, though it can take a little longer during busier periods.
What We Can Help With
- Site content questions — if something in a review, a bonus explanation, or a payment methods breakdown is unclear, ask us to clarify it.
- Corrections — casino bonus terms, withdrawal times, and licensing details change. If you notice something on the site that looks out of date, tell us and we'll look into it.
- Feedback on our rankings — we welcome input on how we compare casinos, including the criteria we use for things like payout speed or payment options.
- Suggestions for future coverage — if there's a topic around US online casinos you'd like to see covered in more depth, let us know.
What We Can't Help With
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means a few things fall outside what we can do:
- We can't process deposits, withdrawals, or account verification — those requests go to the casino's own support team, usually reachable through live chat or email listed on their site.
- We can't resolve account disputes, locked withdrawals, or bonus disagreements with a specific casino. Contact that operator directly, and if you don't get a satisfactory answer, your state gaming regulator is the next step.
- We don't offer legal or financial advice about gambling activity.
If You're Worried About Your Gambling
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please reach out to a support service rather than waiting for a reply from us. The National Council on Problem Gambling operates a confidential helpline at 1-800-522-4700, available around the clock across the US. Most licensed casinos also offer self-exclusion tools, deposit limits, and cooling-off periods directly in your account settings — these are worth setting up before you play, not after a problem develops.
A Note on What We Do and Don't Decide
Our rankings and reviews, including how we cover the offers shown on this site, are based on our own research into licensing, banking options, game variety, and payout speed. Casino operators cannot pay for a better position in our comparisons. If your message relates to a specific ranking or review, feel free to explain your reasoning — we take reader input seriously, even when we don't change a listing as a result.
For readers looking at options outside the standard US-licensed market, our page on Best Non GamStop Casinos 2026 covers a different segment of the market with its own considerations.
Response Times and What to Expect
Every message is read by a real person, not answered with an automated template. We typically reply within two business days. If your enquiry needs more research — for example, checking a claim against a casino's current terms — it may take a bit longer, and we'll let you know if that's the case.
Thank you for taking the time to get in touch. Whether it's a correction, a question, or a concern, your message helps us keep this site useful and accurate for other readers doing the same research you are.